Are you our next Account Manager?

Job Description

We are actively seeking a mid-level rock star to join our Account Management team. Our ideal candidate has a bachelor’s degree with about 3-5 years of experience, and a passion for design and marketing. Here are the roles and responsibilities for this level:

Client Management:

• Create and maintain relationships with customers to better understand and achieve their needs based on what success looks like
• Be responsive to clients’ requests
• Creatively problem solve and appropriately identify the needs of both new and current customers in order to aid customers in their success using our services
• Manage all reporting about the health of customers’ accounts
• An ambassador for Glantz

Project Management:

• Lead small to medium-sized projects autonomously, assist in larger strategic projects
• Maintains day to day workflow for internal and client-facing projects
• Maintains budgets, progress reports, and timelines
• Quality control of design and written work prior to sending to the client
• Uses comprehensive communication skills to make a bridge between client and designer

Strategic Work:

• Learn from senior account and design teams the strategy of design and communications, executing strategy on small projects
• Be able to assess a category that a client operates in, what drives a client’s business and how communications can drive solutions for the specific business problems of the category and/or the client
• Author creative briefs and documents
• Collaborates with creative directors, designers, and developers to understand and execute the goal of the client
• Lead SEO Strategy with internal and partners using analytics and competitive analysis
• Manage small team Rocks for process improvements

Mentorship:

• Mentors project managers and interns
• Mentored by Account Director

Accountability:

• Stays within budgets and timelines
• Balances multiple projects at a time
• Maintains daily timesheets
• Maintains approximately 40 hours/week of working time (8:30-5:30ish) with some flexibility for early or late meetings or emergency work
• Embodies our values

Growth Plan:

• In 6 months: Run medium to large projects autonomously
• In 1 year: Author strategy documents and contribute to UX strategy. Manage print projects and work with print vendors. Have leveraged two professional development PTO days to develop a new skill for continued learning. Take on new responsibilities to train and level up experience based on Senior Account Manager goals.
• In 2 years: Promotable to Senior Account Manager, where you would run medium accounts autonomously, contribute significantly to larger projects, and offer complex strategic solutions on projects. Set clear goals for the next 6 months.

Benefits:

Check out our benefits such as:

• Fully remote with local teamwork opportunities in the Chicago area
• 15 days of PTO plus the week of Christmas to New Year (that’s a month total in PTO!)
• Casual work environment (favorite band t-shirt a must)
• Multiple insurance options (adulting at its finest)
• 401K (future you thanks you)
• Short-term disability (cause you never know)
• Professional development (two extra PTO days a year for upping skills)
• A true 40-hour work week, with rare evening or weekend work (horray!)

Apply and send your resume and cover letter, along with why you want to join the team.