Associate Account Director

Job Description

PROJECT MANAGEMENT:

• Lead small and medium projects autonomously, managing large projects with some guidance from Executive Leadership Team 
• Maintain day-to-day workflow for internal and multiple client-facing projects simultaneously
• Create and manage budgets, status sheets and timelines
• Use comprehensive communication skills to make a bridge between client and designer
• Quality control of design and written work prior to sending to the client 
• End to end digital project management from kickoff to launch

CLIENT MANAGEMENT:

• Develop and maintain relationships with customers to better understand and achieve their needs based on what success looks like
• Be responsive to clients’ requests
• Work with key accounts to provide product solutions, develop new business, and ensure satisfaction
• Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
• Be a good ambassador for Glantz Design

STRATEGIC WORK:

• Lead strategic discussions on larger client work 
• Assess a category, a situation, or a problem and work toward solutions
• Author complex creative briefs and documents
• Collaborate with creative directors, designers and developers to understand and execute the goal of the client
• Write strategy, proposals, and engage on persona development

MENTORSHIP:

• Mentor Senior Account Managers, Account Managers, Project Managers and Interns
• Mentored by Account Director and Executive Leadership Team

ACCOUNTABILITY:

• Stays within budgets and timelines
• Balances multiple projects at a time
• Maintains daily timesheets
• Maintains approximately 40 hours/week of working time (8:30-5:30ish) with some flexibility for early or late meetings or emergency work
• Embodies our values

GROWTH EXPECTATIONS:

• In 6 months: Author complex strategy, lead client start-up meetings, build out path for personal leadership style
• In 1 year: Run high profile projects autonomously, nurture new business
• Potential growth to Account Director

REPORTS TO:

• On a project basis: the most senior account person on project
• Team level: Studio Lead and Account Director

This is a fast-paced working environment with multiple projects going on at once. You should never be afraid to ask questions or speak up when you need help, and reciprocate this behavior for fellow team members. Always work to get the best out of clients, your team and yourself.

Check out our benefits such as 15 days of PTO plus holiday breaks, casual work environment, multiple insurance options, short-term disability, 401K matching, professional development, rotating DJ duties on Spotify, free gym and rec room access with a pool. Yes, a pool.

Apply and send your cover letter, resume, and writing samples (if you have them), along with why you want to join the team.