A user experience that works for everyone
We knew we had to serve a broad audience. After all, libraries are for everyone. The new site needed to work for teenagers, professional researchers, parents, grandparents, children, just to name a few.
We worked with stakeholders to better understand these diverse users and their needs. We spoke with members of every department, including adult services, youth services, circulation, technology services, and research.
To reorganize the site’s pages, we conducted an audit of all existing content and researched the competition. This research informed a list of the necessary components, or content modules, the new site required. This approach aimed to create an inclusive experience for all patrons, regardless of their background or needs.